The Pliant Firmware Updater Application gives the user the ability to update the firmware for all devices connected to the system.
IMPORTANT: To work together as a system, all connected Radio Packs must have firmware that matches the version installed on the CB2 BaseStation.
Process Prerequisites
IMPORTANT: Always follow any specific firmware update instructions delivered with the new release. Firmware release notes and any separately published update procedures supersede the information provided below.
- Make sure that the most recent version of the Firmware Updater Application is installed on your PC. See Firmware Updater Application Setup and Installation for more information.
- Power on the CB2 BaseStation and allow it to initialize entirely.
Firmware Update Process
This process requires connecting devices directly to the PC USB for firmware updates. Update times may vary by device.
TIP: You can utilize a USB hub in order to connect and update multiple devices at once; in this case, be sure all devices are connected prior to Step 3.
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In the Firmware Updater Application, navigate to the appropriate device tab. Choose the “CB2 System Devices” tab if you are updating a CB2 BaseStation or Radio Pack. Choose the "Battery Chargers" tab if you are updating a Pliant 6+6 Radio Pack and Battery Charger (PBT-RPC-66).
Firmware versions displayed in example images will not match the most current version of firmware.
Firmware Updater Application - CB2 System Devices Tab
- Select a firmware version to load to the device(s) via the Firmware Package drop-down field.
- Connect a USB-to-Micro-USB (USB-A to USB-C for CRP-C12) cable from the PC to the device (micro/USB-C end goes into the CB2 System Device).
IMPORTANT: When updating the Pliant 6+6 Drop-In Radio Pack and Battery Charger (PBT-RPC-66), do not connect power to the Charger until AFTER you have completed Steps 1–3 above.
- Click the Scan For Devices button at the bottom of the tab.
- Each connected device will display on the tab along with their current firmware version.
Connected Device
- Click the Update button under each device to initiate its update. A progress bar will display.
Firmware Update In Progress
- Wait for the device to complete its update. DO NOT disconnect the device or click Abort until all of the device’s updates are complete and an “Update Complete” message displays in the progress bar.
- Click the Clear button(s) to remove the updated device(s) from the screen.
- Verify the firmware installation by repeating steps 4 and 5 to rescan the devices. Confirm that the rescanned devices now display the new firmware version number in CrewWare.
Rescanned Updated Device
- Disconnect the USB cable from the device without clicking on anything in the Firmware Updater Application. Once the device is disconnected, click the Clear/Abort button to remove the device tile from the screen.
- Repeat steps 1–10 above until each BaseStation, Radio Pack (RP), and Charger is updated.